Thank you for shopping with Softlyve Mall. We strive to ensure customer satisfaction with every purchase. However, certain items are classified as non-returnable due to their nature, safety regulations, or specific conditions outlined below. Please review this policy carefully before making a purchase.
Non-Returnable Items
The following categories of products are not eligible for return, refund, or exchange:
- Personal Care & Hygiene Products – Items such as skincare, cosmetics, hair care, dental care, and other personal hygiene products that have been opened or used.
- Health & Safety Equipment – Items like face masks, gloves, and medical devices due to sanitary and safety concerns.
- Perishable Goods – Food items, beverages, and any other perishable products.
- Customized or Personalized Items – Products that have been made to order, including monogrammed, engraved, or custom-designed items.
- Digital Downloads & Software – E-books, digital files, downloadable software, and subscription-based services.
- Gift Cards & Vouchers – Prepaid cards and digital gift codes are non-refundable and cannot be exchanged for cash.
- Intimate Apparel & Undergarments – Lingerie, underwear, socks, and swimwear (unless unworn and in original packaging).
- Opened or Used Electronics – If the security seal is broken or the product has been used, it is non-returnable unless defective upon arrival.
- Final Sale & Clearance Items – Products marked as “Final Sale” or “Clearance” cannot be returned or exchanged.
- Hazardous Materials & Flammable Products – Including but not limited to batteries, certain liquids, and compressed gases.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact our customer support team at [email protected] within 7 days of delivery. We will assess the issue and provide an appropriate resolution, which may include a replacement or store credit. Proof of damage (such as photos) may be required.
Exceptions & Special Cases
In rare instances, we may consider return requests for non-returnable items on a case-by-case basis. However, approval is solely at our discretion.
Contact Us
If you have any questions regarding our Non-Returnables Policy, please reach out to our customer support team at [email protected].
By completing your purchase, you acknowledge and agree to this policy. We appreciate your understanding and thank you for choosing Softlyve Mall.
Last Updated: 24 February 2025